At Charlie Melbourne, we believe fashion should be effortless—and that includes getting your favourite pieces delivered to your doorstep. Here’s everything you need to know about our shipping process, designed with your convenience in mind.
Order Confirmation
Once you've placed your order, you’ll receive a confirmation email from us at info@charlie-melbourne.com. This will include all the details of your purchase, so you can double-check everything’s spot on before we begin processing your order.
Order Cutoff Time
We work fast to get your items to you. Any orders placed by 2pm AEST will be processed on the same day. Orders placed after this time will be processed the following business day.
Processing Time
Our team carefully handles your order, ensuring everything’s in top shape before it leaves our warehouse. We aim to have your order processed and ready to ship within 1-3 business days (Monday to Friday).
Delivery Time
Once your order’s on the move, it usually takes 3-5 working days for your new fashion finds to arrive (Monday to Friday). We’ll send you a tracking number so you can follow its journey every step of the way.
Shipping Costs
Enjoy free shipping on all orders—no extra fees, just the styles you love, delivered right to your door.
Damaged Orders
We take pride in the quality of our products, but if something arrives damaged, we’ve got your back. Just contact our team at info@charlie-melbourne.com within 7 days of receiving your order, and we’ll sort out a replacement or refund as quickly as possible.
Order Delays
While we strive to get your order to you on time, occasionally there may be delays due to factors beyond our control. If this happens, we’ll notify you right away and work on getting things sorted.
Order Cancellations
Need to cancel your order? You can do so as long as it hasn't shipped yet. Reach out to us at info@charlie-melbourne.com as soon as possible, and we’ll help you with the cancellation.
Received the Wrong Order?
If we’ve made a mix-up with your order, don’t stress! Let us know at info@charlie-melbourne.com, and we’ll make it right by sending you the correct items or offering a full refund—whichever suits you best.
At Charlie Melbourne, we’re here to make your shopping experience as seamless as possible. If you have any questions or need assistance, don’t hesitate to reach out to our friendly customer service team!
Do you need help? Contact Us!
Monday to Friday - 9:00 AM to 5:00 PM AEST
Email: info@charlie-melbourne.com
Phone: +61 485 976 284
